Help centre
How can we help?
Step-by-step guides for every part of TixNest.
Getting started
Events
- Event details, visibility and previewsPublic vs private, marketplace listing, PINs and preview.
- Recurring events and date selectionRepeat events, move or cancel single dates.
- Time slotsSessions like Morning and Afternoon.
- Reserved seatingTheatre and stadium seat maps.
- Follow-up (event info) emailSchedule a reminder with arrival info.
Tickets & pricing
- Ticket types explainedPrice, quantity, sale windows, scans, age limits.
- Discounts and promo codesTwo different tools.
- Collecting attendee detailsNames, emails, dates of birth per ticket.
- Add-ons, packages and hospitalityParking, merch and enquiry-only packages.
- Fees buyers seeNo booking fee, only your own checkout charges.
Capacity & entry
Orders & refunds
Payouts
Customers & marketing
Team & settings
Door scanning
Festivals & on-site
Money & finance
Still stuck?
Our team is happy to help. Send us a message and we will get back to you.